How do I turn off the system if it is leaking?

  • The valve is near the cold water line going up to your hot and cold kitchen faucet.   It is on the line feeding the RO system.

Why is there a dark tint to my water?

  • The first time you use your new system or after the filters have been changed, the water may have a dark tint to it.  Do not worry this is normal.  The carbon filter is brand new and just needs to be flushed a little more. Open the faucet and allow all the water to run out.  This will empty the tank and flush out the carbon filter

My water is white or cloudy. How can I clear it up?

  • There are several reasons this may have occurred. Fill a glass of water and allow it to sit for a few minutes. Does the color disappear? If yes, then it is air bubbles in the line of the new system. Don’t worry; this will stop once all of the air is out of the lines.  Open your new faucet and allow all the water to run out.  This will empty the tank and should remove all the excess air from the system.
  • If no, it is most likely caused by a coral calcium mineralizer.  Open your new faucet and allow all the water to run out.  You may have to do this more than once to flush the excess from the mineralizer.

Why is there no water coming from the faucet?

How often do I need to replace the filters in my system?

  • This depends on the feed water quality. The chart below is the average schedule.
Description Interval
5 Micron Sediment Filter 6-12 months
Carbon Block Filter 6-12 months
Polyphosphate 6-12 months

To insure you are getting the same water quality as when your system was new, it requires periodic maintenance. The most important of which is the timely filter changes. Failure to change filters may reduce membrane life and water quality dramatically.

  • Did you know? Advanced Water Solutions, Inc. recommends changing your filters every 6 months. Even if the system is not used on a regular basis.
  • Reason: It is not just the usage level that causes the need to be changed, but time the filters spend in the system. Leaving the filters in place can increase the possibility of bacteria growth on the filters.